Assistant Manager

Bennetts Company; Westfield (IN); On-site; USD 52,000 - 74,000; Full time

Job summary

Bennetts Company in Indiana is looking for an Assistant Service Center Manager to serve as the right-hand support to the Service Center Manager. You will oversee daily service operations, coach staff, and ensure guest satisfaction while maintaining efficiency.

The role includes scheduling, inventory oversight, safety compliance, and team leadership to develop skills and foster customer loyalty through dependable automotive service.

Qualifications

• Supervisory experience in retail or service environments.
• Strong customer service mindset and loyalty-building.
• Ability to perform under pressure in a fast-paced setting.
• Experience using KPI data to monitor and improve performance.
• Proficient English reading, writing and speaking.

Responsibilities

• Perform vehicle maintenance and educate guests on recommended services.
• Supervise daily service center operations and coach team members.
• Deliver excellent guest service to build trust and loyalty.
• Assist with workforce planning and employee scheduling.
• Assist with inventory control and reorders.

Skills

Supervisory experience

Customer service mindset

Fast-paced environment

KPI data usage

English fluency

Education

High school diploma or equivalent

Job description

Role: Assistant Service Center Manager, right-hand support to the Service Center Manager.

Key Responsibilities

• Perform oil changes and additional vehicle maintenance services; educate guests on maintenance needs and review recommended services.
• Supervise day-to-day service center operations while working on the floor; train and coach new and hourly team members.
• Deliver excellent guest service to build trust and drive repeat customer loyalty.
• Support workforce planning by creating and maintaining efficient employee schedules, ensuring appropriate coverage and adherence to labor laws.
• Assist with inventory control to maintain proper product levels and coordinate reorders.
• Help conduct store audits (safety, performance, and culture); maintain a clean, organized, safe, and secure work environment.
• Open and close the facility while following all safety and security protocols.
• Lead and train the team to maximize their development.

Qualifications & Skills

• Supervisory experience (coaching, training, supervising a team), preferably in retail or a service environment.
• Customer service mindset with ability to build loyalty while following procedures.
• Comfort in a fast-paced environment and ability to make sound decisions under pressure.
• Ability to use KPI data to monitor performance, identify trends, and drive improvements.
• English fluency (reading, writing, speaking).
• High school diploma or equivalent.
• Ability to meet physical demands (standing, stairs, occasional lifting, bending/crouching, working at elevated hand positions) and work in a non-climate-controlled environment.