Assistant Manager

Bennetts Company; Elk River (MN); In loco; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Bennetts Company in Elk River, Minnesota, is seeking an Assistant Service Center Manager to lead a high-performing team and deliver exceptional customer service on the shop floor. You will coach staff, monitor service quality, and ensure adherence to company policies while maintaining safety and efficiency.

The role blends hands-on automotive work with supervision, scheduling, and training to develop staff and drive store performance.

Competenze

• 1 year of supervisory experience in retail or service.
• Strong customer service mindset and ability to drive repeat business while following procedures.
• Comfort in fast-paced environments; ability to make sound judgments under pressure.
• Experience using KPI data to monitor performance and identify improvement opportunities.
• English fluency (reading, writing, speaking).
• High School Diploma or equivalent.

Mansioni

• Perform oil changes and additional vehicle maintenance; review and discuss recommended services with guests.
• Supervise daily service center operations while working on the floor; train and support new team members.
• Build customer trust and loyalty by maintaining a fast, reliable service experience.
• Assist with workforce planning by maintaining efficient schedules, resolving conflicts, and following labor laws.
• Support inventory processes, ensuring appropriate product levels and ordering as needed.
• Participate in store audits (safety, performance, culture); maintain a clean, organized, safe work environment.
• Open and close the service center while following safety and security protocols.
• Lead and train the team to maximize development and performance.

Conoscenze

Supervisory experience

Customer service

KPI analysis

English fluency

Decision making

Physical stamina

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Assistant Service Center Manager serves as the right hand to the Service Center Manager, helping lead a high-performing team that delivers an exceptional customer service experience. The role combines hands-on automotive work with coaching, training, and supervision to ensure consistent execution of company policies and procedures.

Key Responsibilities

• Perform oil changes and additional vehicle maintenance; review and discuss recommended services with guests.
• Supervise daily service center operations while working on the floor; train and support new team members.
• Build customer trust and loyalty by maintaining a fast, reliable service experience.
• Assist with workforce planning by maintaining efficient schedules, resolving conflicts, and following labor laws.
• Support inventory processes, ensuring appropriate product levels and ordering as needed.
• Participate in store audits (safety, performance, culture); maintain a clean, organized, safe work environment.
• Open and close the service center while following safety and security protocols.
• Lead and train the team to maximize development and performance.

Qualifications & Skills

• 1 year of supervisory experience (coaching/training/supervising), ideally in retail or service.
• Strong customer service mindset and ability to drive repeat business while following procedures.
• Comfort in fast-paced environments; ability to make sound judgments under pressure.
• Experience using KPI data to monitor performance and identify improvement opportunities.
• English fluency (reading, writing, speaking).
• High School Diploma or equivalent.
• Physical ability to stand, climb stairs, lift occasionally up to 50 lbs, and work in varied conditions.