Assistant Manager

Bennetts Company; City of Binghamton (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Bennetts Company in New York is seeking an Assistant Service Center Manager to support the Service Center Manager by leading daily service operations and developing a high-performing team that delivers a standout customer experience.

You will supervise service center floor operations, coach hourly staff, manage labor scheduling, monitor KPI data to drive improvements, and ensure safety, inventory accuracy, and a clean, secure work environment.

Qualifications

• Experience supervising a team in retail/service.
• Customer service oriented with loyalty-building ability.
• Able to work in fast-paced settings and remain composed.
• Experience using KPI data to monitor and improve performance.
• English reading, writing, and speaking fluency; HS diploma required.
• Physical duties: standing, lifting, stairs, non-climate-controlled areas.

Responsibilities

• Perform oil changes and maintenance; review recommended services with guests.
• Supervise service center floor operations and train hourly staff.
• Ensure excellent customer service and build loyalty through efficient processes.
• Assist with labor and staffing via schedule development and coverage.
• Support inventory by monitoring levels and coordinating orders.
• Participate in store audits and maintain a safe, organized environment.
• Open and close the center following safety protocols.
• Lead and train the team to improve development and performance.

Skills

Supervisory experience

Customer service mindset

Fast-paced environment

KPI data analysis

English fluency

Physical work capability

Education

High School Diploma or equivalent

Job description

Assistant Service Center Manager is responsible for supporting the Service Center Manager by leading day-to-day service operations and helping build a high-performing team that delivers a standout customer experience.

Key duties

• Perform oil changes and other vehicle maintenance services; review recommended services with guests.
• Supervise service center floor operations and train/coaching new and hourly team members.
• Ensure excellent customer service and build customer loyalty by following the company’s trusted, efficient service process.
• Assist with labor and staffing through schedule development, coverage management, and labor-law compliance.
• Support inventory processes by monitoring product levels and coordinating orders.
• Participate in store audits (safety, performance, culture); maintain a clean, organized, safe, and secure work environment.
• Open and close the center while following safety and security protocols.
• Lead and train the team to optimize development and performance.

Qualifications

• Supervisory experience (coaching, training, supervising a team), preferably in retail/service.
• Strong customer service mindset; ability to follow procedures and build loyalty.
• Comfort with fast-paced environments and sound judgment under pressure.
• Experience using KPI data to monitor performance and drive improvements.
• English fluency in reading, writing, and speaking; High School Diploma or equivalent.
• Ability to perform physical job duties (standing, climbing stairs, occasional heavy lifting, bending/crouching) and work in non-climate-controlled areas.