Assistant Manager

Bennetts Company; Chesterfield (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Bennetts Company is hiring an Assistant Service Center Manager in Missouri. You will support the Service Center Manager in leading a high-performing team and delivering an exceptional service experience.

Responsibilities include supervising daily operations, coaching staff, reviewing services with guests, and ensuring safety, inventory control, and audits are handled efficiently.

Qualifications

• Supervisory experience (coaching, training, supervising), preferably in retail/service.
• Strong customer service mindset; ability to build loyalty while following procedures.
• Comfort in fast-paced environments and making sound judgments under pressure.
• Experience using KPI data to track performance and identify improvement opportunities.
• English fluency (reading, writing, speaking) and a High School Diploma (or equivalent).
• Ability to stand for extended periods, use stairs, occasionally lift up to 50 lbs, and perform hands-on mechanical work in a non-climate-controlled environment.

Responsibilities

• Perform oil changes and other vehicle maintenance; review and explain recommended services to guests.
• Supervise daily service center operations while working on the floor; train and coach hourly team members.
• Drive customer satisfaction and repeat business by ensuring consistent, high-quality service.
• Support workforce planning by maintaining effective employee schedules and following labor requirements.
• Assist with inventory management, ensuring adequate product levels and ordering as needed.
• Help with audits (e.g., safety, performance, culture) and maintain a clean, organized, safe workspace.
• Open/close the service center and ensure safety and security procedures are followed.
• Lead and develop the team to optimize performance and growth.

Skills

Supervisory experience

Customer service

KPI data usage

English fluency

High School Diploma

Education

High School Diploma

Job description

Role:

Assistant Service Center Manager, supporting the Service Center Manager to lead a high-performing team and deliver an exceptional service experience.

Key Responsibilities

• Perform oil changes and other vehicle maintenance; review and explain recommended services to guests.
• Supervise daily service center operations while working on the floor; train and coach hourly team members.
• Drive customer satisfaction and repeat business by ensuring consistent, high-quality service.
• Support workforce planning by maintaining effective employee schedules and following labor requirements.
• Assist with inventory management, ensuring adequate product levels and ordering as needed.
• Help with audits (e.g., safety, performance, culture) and maintain a clean, organized, safe workspace.
• Open/close the service center and ensure safety and security procedures are followed.
• Lead and develop the team to optimize performance and growth.

Qualifications & Skills

• Supervisory experience (coaching, training, supervising), preferably in retail/service.
• Strong customer service mindset; ability to build loyalty while following procedures.
• Comfort in fast-paced environments and making sound judgments under pressure.
• Experience using KPI data to track performance and identify improvement opportunities.
• English fluency (reading, writing, speaking) and a High School Diploma (or equivalent).
• Ability to stand for extended periods, use stairs, occasionally lift up to 50 lbs, and perform hands-on mechanical work in a non-climate-controlled environment.