Assistant Manager

Bennetts Company; Greenwood (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Bennetts Company is seeking an Assistant Service Center Manager to support the Service Center Manager in leading a high-performing team and delivering an exceptional vehicle service experience.

The role focuses on supervising daily operations, coaching staff, and maintaining strong customer satisfaction while ensuring safety, compliance, and efficient workflow. Ideal for candidates with automotive service exposure and leadership experience.

Qualifications

• Supervisory experience in retail or service.
• Customer service mindset with ability to build loyalty through consistent procedures.
• Comfort in fast-paced environments and making sound decisions under pressure.
• Ability to use KPI data to monitor performance, spot trends, and drive improvements.
• English fluency (reading, writing, speaking).
• High School Diploma or equivalent.

Responsibilities

• Perform oil changes and maintenance; educate guests on maintenance needs and review recommended services.
• Supervise daily service center operations on the floor; train and coach hourly team members.
• Drive outstanding customer service to build trust and repeat loyalty while following company procedures.
• Assist with workforce planning, including maintaining effective employee coverage and compliance with labor laws.
• Support inventory management by monitoring product levels and coordinating orders.
• Participate in store audits (e.g., safety, performance, culture); maintain a clean, organized, safe work environment.
• Open and close the service center and ensure safety/security protocols are followed.

Skills

Supervisory experience

Customer service mindset

Fast-paced environment

KPI data analysis

English fluency

Education

High School Diploma or equivalent

Job description

Assistant Service Center Manager serves as the right hand to the Service Center Manager, helping lead a high-performing team that delivers an exceptional vehicle service experience.

Key Responsibilities

• Perform oil changes and other maintenance services; educate guests on vehicle maintenance needs and review recommended services.
• Supervise daily service center operations while working on the floor; train and coach hourly team members.
• Drive outstanding customer service to build trust and repeat loyalty while following company procedures.
• Assist with workforce planning, including maintaining effective employee coverage and compliance with labor laws.
• Support inventory management by monitoring product levels and coordinating orders.
• Participate in store audits (e.g., safety, performance, culture); maintain a clean, organized, safe work environment.
• Open and close the service center and ensure safety/security protocols are followed.

Qualifications & Skills

• Supervisory experience (coaching/training/supervising), preferably in retail or service.
• Customer service mindset; ability to build loyalty through consistent procedures.
• Comfort in fast-paced environments and making sound decisions under pressure.
• Ability to use KPI data to monitor performance, spot trends, and drive improvements.
• English fluency (reading, writing, speaking); High School Diploma or equivalent.
• Physical capability to stand, climb stairs, lift up to 50 pounds, and perform hands-on automotive work in a non-climate-controlled setting.