Assistant House Manager

Missouri State University; Springfield (MO); On-site; USD 17,047 - 24,280; Full time

Job summary

Missouri State University’s Juanita K Hammons Hall seeks an Assistant House Manager to help run the front-of-house during performances, ensuring guest safety, greeting patrons, and maintaining a professional appearance. You'll work mostly evenings and weekends, coordinate with volunteers, and support ushers and ticket-takers while upholding the theatre's standards.

This student-status position offers flexible hours, on-campus location in Springfield, and a chance to gain event-management

Qualifications

• Customer service experience, ability to lift up to 40 pounds for short periods of time, and flexible schedule.

Responsibilities

• Oversees front-of-house operations during performances.
• Welcomes patrons and ensures safety and well-being.
• Opens and closes the house with diligence and speed.
• Communicates effectively with Hammons Hall volunteers.
• Maintains lobby appearance and coordinates with Maintenance.
• Manages program distribution and patron materials.
• Responds to patron issues and resolves conflicts.
• Coordinates timelines with backstage for pre-show activities.
• Operates ticket scanning equipment and assists with walkie-talkies.
• Produces house reports after performances when required.
• Provides leadership in emergency situations.

Skills

Customer service experience

Flexibility

Job description

Student Status Work Study Optional –You are not required to be a Federal Work Study Recipient to hold this position.

Work Location

Work Location Springfield Campus

Department

Department Juanita K Hammons Hall

Hiring Range

Hiring Range $15/hour

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Department/Employer Operating Hours

Department/Employer Operating Hours Varies - mostly evenings and weekends

How many hours per week are required?

How many hours per week are required? Varies

Description of Primary Duties

At Juanita K Hammons Hall, Assistant House Managers are responsible for the front of house operations during the run of a performance or event. This includes the lobby and audience areas. Assistant House Managers welcome the public to the theatre and oversee their safety and well-being before, during, and immediately after a show. They are responsible for opening and closing the house before and after a show with diligence and speed. They need to be able to communicate well, and work as a team with fellow employees. This position also works closely with Hammons Hall volunteers, who serve as ushers and ticket-takers. An assistant house manager needs to be friendly, punctual, and reliable.

Key duties of this position include:

• Responsible for ensuring excellent customer service from front-of-house staff.
• Assists with front-of-house operations for public and preview performances.
• Provides an excellent patron experience at all performances.
• Manages printed program distribution and secures programs and other patron materials.
• Maintains the appearance of the lobby and all public areas; communicates with Maintenance, as necessary, to ensure a clean environment.
• Resolves conflicts with patron issues.
• Coordinates performance timelines with backstage, including preshow lecture, curtain speeches, and intermission.
• Maintains ticket-scanning equipment, assistive listening devices, and walkie-talkies for communicating with co-workers.
• Completes and distributes house report for each performance, if required.
• Provides leadership in emergency situations, including fire alarm and inclement weather warnings.
• Works to ensure all house management needs are met

• Please note: This is a public-facing position and requires a professional appearance. Assistant House Managers will be provided with a uniform shirt/vest. Employees are responsible for providing and wearing black dress pants or a black skirt, black dress shoes, and black socks that comply with the dress code.

Required Qualifications

Customer service experience, ability to lift up to 40 pounds for short periods of time, and flexible schedule.

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [e-mail] , 417-836-4252.

Open Date

Open Date 08/04/2026

Close Date

Close Date 10/01/2026

Posting Number

Posting Number 20260095STU

Required Documents

• Resume
• Unofficial Transcripts - 1

Optional Documents

• Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Due to the nature of the performing arts, most of our events take place in the evenings and on weekends. Please indicate your availability to work throughout the year.

  (Open Ended Question)

• * How many credit hours are you enrolled in for the upcoming fall semester?

  (Open Ended Question)

• * Briefly describe your customer service experience.

  (Open Ended Question)

• * Is your cumulative and/or semester GPA a 2.00 or better?
  • Yes
  • No
  • I don't know
• * Are you currently seeking a degree at Missouri State University? Or are you currently seeking a teacher certification at Missouri State University?
  • Yes
  • No
  • I'm not sure.
• * Are you a current Missouri State University Student?
  • Yes
  • No

If you have questions:
Office of Human Resources
(t)417-836-5102
Monday - Friday
8 a.m. to 5 p.m.

If you have student employment questions:
Student Employment Services
(t)417-836-5627
Monday - Friday
8 a.m. to 5 p.m.