ResNet Technology Consultant – Residence Life Computer Support

Missouri State University

Springfield, Northern (MO, KY)

On-site

USD 17,000 - 24,000

Part time

11 days ago

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Job summary

Missouri State University is seeking a ResNet Technology Consultant to support Residence Life computer services at the Springfield Campus. The role involves assisting students with technology issues, responding to inquiries via email and a ticketing system, and helping with in-room connectivity problems.

Flexible up to 20 hours per week, with a pay rate of $15 per hour. Department hours are Monday to Friday, 8 a.m. to 5 p.m., and on-site work is required at the Springfield Campus.

Qualifications

Must have working knowledge of computer operation, diagnostics, and troubleshooting practices.
Experience with repairs on computers, mobile devices, gaming consoles preferred.
Must be able to walk to work orders, reach behind or under desks, and lift up to 50 pounds.
Good communication and ability to work on a team is required.
Previous customer service experience is preferred.

Responsibilities

Assisting students with technology issues.
Providing responses to technology related inquiries via email and ticketing systems.
Answering phone calls in the ResNet Computer Support Office.
Diagnosing and repairing student computers, tablets, phones, gaming systems, etc.

Skills

Computer operation

Diagnostics

Troubleshooting

Device repairs

Customer service

Communication

Teamwork

Job description

ResNet Technology Consultant – Residence Life Computer Support

Please see Special Instructions for more details.

Please note that qualified applicants will be contacted on a rolling basis.

Position Title

Position Title ResNet Technology Consultant – Residence Life Computer Support

Student Status

Student Status Work Study Optional –You are not required to be a Federal Work Study Recipient to hold this position.

Work Location

Work Location Springfield Campus

Department

Department Residence Life, Housing and Dining Services

Hiring Range

Hiring Range $15/hour

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Department/Employer Operating Hours

Department/Employer Operating Hours Monday through Friday 8 a.m. to 5 p.m.

How many hours per week are required?

How many hours per week are required? Flexible up to 20hrs per week

Description of Primary Duties

• Assisting students with technology issues
• Providing responses to technology related inquiries via email and ticketing systems
• Answering phone calls in the ResNet Computer Support Office
• Diagnosing and repairing student computers, tablets, phones, gaming systems, etc.
• Scheduling work orders and visiting student rooms to investigate and resolve connectivity problems
• Undertaking projects that add value to ResNet

Required Qualifications

• Must have working knowledge of computer operation, diagnostics, and troubleshooting practices
• Experience with repairs on computers, mobile devices, gaming consoles preferred
• Must be able to walk to work orders, reach behind or under desks, and lift up to 50 pounds
• Good communication and ability to work on a team is required
• Previous customer service experience is preferred
• Must meet Student Employee Handbook requirements

Required Certifications

Additional Qualifications

Special Instructions to Applicants

Please note that qualified applicants will be contacted on a rolling basis.

Contact Information

Residence Life, Housing and Dining Services
417-836-5536

Non-Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu , 417-836-4252.

Open Date

Open Date 08/14/2026

Close Date

Close Date 09/30/2026

Posting Number

Posting Number 20260114STU

Required Documents

Resume

Optional Documents

Cover Letter

Letter of Recommendation-1 (Non-confidential)