Part-Time Operations Assistant - efactory

Missouri State University

Springfield (MO)

On-site

USD 22,730 - 32,373

Part time

14 days+

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Job summary

Missouri State University, efactory— Center for Business and Economic Development (CBED), is seeking a Part-Time Operations Assistant for its Springfield campus. The role supports front desk operations, member relations, and event logistics, with hours typically 8:00 a.m.–5:00 p.m., Monday–Friday, 10–20 hours weekly.

The position emphasizes friendly customer service, strong organizational skills, and proficiency with MS Office and Google Workspace in a busy office environment.

Qualifications

Minimum high school diploma.
Strong communication and interpersonal skills with a friendly, customer-service mindset.
Reliable, organized, and able to manage multiple tasks in a fast-paced environment.
Proficient with Microsoft Office, Google Workspace, and basic office technology.
Previous administrative, hospitality, or customer service experience preferred.
Availability for daytime shifts.

Responsibilities

Greet guests and answer phones in a professional, welcoming manner.
Provide administrative and logistical support for programs and events.
Assist with member onboarding, space management, and meeting room setup.

Skills

Customer service

Communication

Organization

Multitasking

Administrative support

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

Please see Special Instructions for more details.

This is a part time position between 10-20 hours. Hours will typically fall between 8:00 a.m. and 5:00 p.m., Monday through Friday, and will be determined at a later date. The location of this position will be at efactory, 405 N. Jefferson.

Position Information

Position Title

Work Location

Work Location Springfield Campus

Department

Department efactory-- Center for Business and Economic Development (CBED)

Pay Grade

Pay Grade Unclassified

Proposed Salary

Proposed Salary $20/hour

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

General Function

efactory is Missouri State University’s Center for Business and Economic Development. We are proud to be the go-to resource for business support and talent development solutions. We are looking for a friendly, detail-oriented professional to join our team as a Part-Time Operations Assistant. This role is often the first point of contact for visitors, clients, students, and partners, providing an exceptional customer experience while supporting daily operations, programs, initiatives, and events.

Description of Primary Duties

Specific Duties:

Front Desk & Administrative Support

Greet guests in a professional, welcoming manner.
Answer phones, direct calls, and manage general inquiries to ensure prompt follow-up.
Support mail, deliveries, office supply inventory, and workspace organization.
Maintain front desk systems, sign-in processes, and general office procedures.
Support department administrative needs and functions.

Member & Partner Support

Serve as a resource for efactory members — assisting with building access, printing, meeting rooms, and general requests.
Work with the Community Coordinator, Member Relations to support onboarding of new members and maintain updated records in management systems.
Assist with meeting preparation and meeting space management.

Program & Event Support

Provide administrative and logistical support for programs and events.
Help with event setup, check-in, hospitality, and post-event follow-up.
Assist in maintaining a professional, engaging environment.

Minimum Acceptable Qualifications

Minimum high school diploma.
Strong communication and interpersonal skills with a friendly, customer-service mindset.
Reliable, organized, and able to manage multiple tasks in a fast-paced environment.
Proficient with Microsoft Office, Google Workspace, and basic office technology.
Previous administrative, hospitality, or customer service experience preferred.
Availability for daytime shifts. This role is currently being considered as temporary, part-time support.

Additional Qualifications

Special Instructions to Applicants

Equal Opportunity Statement

Non-Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972. This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America. The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu , 417-836-4252

Employment will require a criminal background check at University expense.

Required fields are indicated with an asterisk (*).

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* Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.
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