Custodial Operations Manager

Missouri State University

Springfield (MO)

On-site

USD 54,000 - 66,000

Full time

14 days+

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Job summary

Missouri State University is seeking a Custodial Operations Manager to lead the university’s custodial services program across Springfield campus facilities. The role oversees custodial supervisors, staff, and contracted services to ensure high cleaning standards and efficient operations.

Responsibilities include developing staffing plans, training, safety compliance (OSHA/NIOSH), budget oversight, and coordinating with campus partners to maintain service levels.

Qualifications

Education: Associate’s degree required; Bachelor’s preferred.
Experience: at least six years in custodial services; at least three years supervisory experience.
Experience in unionized environments preferred.
Strong knowledge of custodial operations, equipment, chemicals, and industry best practices.
Ability to develop service standards, train staff, and manage contracts.

Responsibilities

Provide leadership and operational oversight for the custodial services program across facilities.
Develop and implement processes to ensure custodial personnel have necessary equipment, tools, and supplies.
Ensure compliance with university policies, provide guidance on conduct, and administer corrective actions.
Develop operational plans, staffing levels, and training programs to sustain service delivery.
Coordinate staffing for events, approve overtime to maintain service levels.
Monitor facility cleanliness and coordinate corrective actions or maintenance requests.
Support recruitment, onboarding, training, and performance development of staff.
Promote safety by enforcing OSHA and related standards and safety training.
Manage custodial service contracts and evaluate vendor performance.
Support sustainability initiatives like recycling programs.

Skills

Leadership

Supervisory skills

Customer service

Communication

Safety compliance

Education

Associate’s degree in facilities management or related field

Bachelor’s degree preferred

Tools

OSHA/NIOSH safety standards

Job description

Please see Special Instructions for more details.

First date of consideration will be July 8, 2026. Review of applications will continue until filled.

Position Information

Position Title

Position Title Custodial Operations Manager

Work Location

Work Location Springfield Campus

Department

Department Custodial

HR Home Department

HR Home Department 060116 FAC MGMT-CUSTODIAL

Pay Grade

Pay Grade 44

Proposed Salary

Proposed Salary $60,000/Annually

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Position only available to current, regular, full-time Missouri State University employees?

Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants.

Appointment Type

Appointment Type Full Time Regular

Exempt/Non-Exempt

Exempt/Non-Exempt Exempt

General Function

The Custodial Operations Manager directs and manages the overall performance of the University’s custodial services program for all academic and administrative buildings through custodial supervisors, leads, and other assigned staff, as well as contracted services, such as window washing, routine cleaning, and disaster response cleanup.
The position coordinates daily operations across assigned facilities, and ensures consistent service levels, quality standards, and efficient use of personnel, equipment, and materials. The position develops and implements custodial procedures, staffing plans, and training programs, while promoting strong customer service, accountability, and communication with campus partners.
The position assists with the development of the custodial operational budget and then administers, and monitors compliance, including staffing, equipment replacement, custodial supplies, and contracted services.
The position manages, coordinates, and sometimes directly supervises the performance of custodial and cleanup to emergency incidents in addition to routine operations.

Description of Primary Duties

1. Provides leadership and operational oversight for the University’s custodial services program by directing custodial supervisors, establishing service expectations, and ensuring consistent cleaning standards across assigned facilities.
2. Develops and implements processes to ensure custodial personnel have the equipment, tools, chemicals, and supplies necessary to perform their work effectively and coordinates with other units responsible for procurement, inventory, and contracted services.
3. Ensures compliance with University policies and procedures by providing guidance to supervisors on employee conduct, reviewing disciplinary actions, and recommending corrective measures or personnel actions when necessary.
4. Develops and implements operational plans for custodial services by evaluating staffing levels, equipment needs, training programs, and contracted services to support long-term service delivery.
5. Develops staffing plans, schedules resources for special events and campus activities, and authorizing overtime when necessary to maintain service levels.
6. Monitors the condition and cleanliness of campus facilities by conducting inspections, reviewing the work of supervisors and staff, identifying service gaps, and coordinating corrective actions or maintenance requests as appropriate.
7. Develops and implements an effective custodial workforce by assisting supervisors with recruitment, onboarding, training, performance evaluation, and professional development of custodial personnel.
8. Promotes a safe working environment by ensuring compliance with OSHA , NIOSH , and University safety requirements, coordinating safety training related to custodial equipment and chemicals, and reinforcing safe work practices.
9. Develops custodial service specifications, administers custodial service contracts, and evaluates vendor performance to ensure compliance with service standards to ensure services are delivered as required.
10. Supports sustainability and environmental initiatives by coordinating recycling and material recovery programs and promoting responsible use of custodial chemicals and supplies.
11. Remains competent and current through self-directed reading related to custodial services, attending professional development courses, and attending training and/or courses as required.
12. Contributes to the overall success of Facilities Management by supporting department initiatives, collaborating with campus partners, and performing other duties as assigned.

Minimum Acceptable Qualifications

Education: An Associate’s degree in Facilities Management, Business Management, Public Administration, Construction Management, or a related field is required. A Bachelor’s degree is preferred. Professional credentials such as ISSA Cleaning Industry Management Standard ( CISM ), ISSA Certified Custodial Supervisor ( CCS ), APPA Certified Educational Facilities Professional ( CEFP ), or other relevant industry certifications is preferred. Additional experience beyond the minimum requirements may be substituted for education requirements.

Experience: At least six (6) years of progressively responsible experience in custodial services is required. At least three years of supervisory experience is required. Two years of managerial experience is preferred. Experience working in a unionized environment with collective bargaining agreements is preferred. Additional education beyond the minimum requirements may be substituted for experience requirements.

Skills: Advanced knowledge of modern custodial operations, including cleaning methods, equipment, chemicals, and industry best practices, and the ability to establish service standards and train supervisors and staff in their effective application are required. Supervisory, management, and administrative skills are required, including the ability to direct and coordinate the work of multiple supervisors across numerous facilities. Exceptional customer service and interpersonal skills, as well as verbal and written communications skills, are required. Knowledge of applicable safety and regulatory requirements, including OSHA , NIOSH , and other standards related to custodial and environmental services operations, is required.

Effort: The position requires the ability to move throughout campus facilities, including climbing stairs in University buildings to inspect the cleanliness of facilities by physically examining each building; requires some climbing, bending, and reaching. Work is performed indoors and out-of-doors. This job classification (job title) is designated as an essential employee who must report to work as scheduled when University offices are closed due to severe weather, when required by the supervisor.

Other: Scope of the position requires responding to custodial emergencies or other unforeseen situations around-the-clock. A valid Missouri driver’s license is required.

Additional Qualifications

Link to Job Description

Link to Job Description https://www.missouristate.edu/Human/JobDescriptions/1393.htm

Open Date

Open Date 06/17/2026

Close Date (If Close Date is blank then the posting is considered open until filled)

Special Instructions to Applicants

First date of consideration will be July 8, 2026. Review of applications will continue until filled.

Equal Opportunity Statement

Non-Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu , 417-836-4252.

Employment will require a criminal background check at University expense.

Required fields are indicated with an asterisk (*).

* How did you hear about this vacancy?
- Indeed
- Linkedin
- Missouri State University Website
- Google
- Employee Referral
- Job Alerts
- HigherEdJobs.com
- Personal Contacts / Networking
- Job Board (CareerBuilder.com, Monster, etc.)
- Other
* Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.
(Open Ended Question)

* Do you have at least six (6) years of progressively responsible experience in custodial services?
- Yes
- No
* Do you have an Associate’s degree in Facilities Management, Business Management, Public Administration, or Construction Management?
- Yes
- No
* Do you have at least three years of supervisory experience?
- Yes
- No
* Do you have a valid driver's license?
- Yes
- No

Required Documents