Assistant GM: Hospitality Leader & Growth Driver

Tropical Smoothie Cafe; Allen Park (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

SERVE Hospitality Group is hiring an Assistant General Manager in Michigan to partner with the General Manager in delivering exceptional guest experiences and operational excellence in a fast-paced café environment. You'll lead, coach, and develop teams, manage shifts, and uphold food safety and brand standards while driving sales and optimizing labor and costs.

This people-first role offers growth opportunities, flexible scheduling, and a comprehensive benefits package as part of a culture that

Qualifications

• Hospitality-driven leader with a positive, hands-on approach.
• Excellent communicator who connects with guests and team members.
• Strong decision-maker in fast-paced environments.
• Coaching mindset with ability to set expectations and give feedback.
• Reliable, punctual team member with dependable work habits.
• Active, able to stand, walk, and lift light loads.
• Flexible scheduling, including evenings and weekends.
• Minimum age 18 and high school diploma or equivalent.
• Legally authorized to work under state and federal guidelines.
• Previous restaurant leadership experience in QSR or fast casual (1+ year).

Responsibilities

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality-first culture where teams feel supported and empowered.

Skills

Leadership

Customer experience

Communication

Coaching

Reliability

Flexibility

Job description

SERVE Hospitality Group is hiring an Assistant General Manager in Michigan to partner with the General Manager in delivering exceptional guest experiences and operational excellence in a fast-paced café environment. You'll lead, coach, and develop teams, manage shifts, and uphold food safety and brand standards while driving sales and optimizing labor and costs.

This people-first role offers growth opportunities, flexible scheduling, and a comprehensive benefits package as part of a culture that