Assistant GM: Flexible Hours, Guest‑Focused Leadership

Tropical Smoothie Cafe; Royal Oak (MI); Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Flexible scheduling

Clean environment

Career growth

Team rewards

Discounts

Benefits + 401k

Zusammenfassung

SERVE Hospitality Group is hiring for an Assistant General Manager at Tropical Smoothie Café in Michigan. You will partner with the General Manager to drive operational excellence, develop high-performing teams, and deliver outstanding guest experiences in a fast-paced cafe environment.

Responsibilities include coaching staff, overseeing service quality, and ensuring food safety and cleanliness while supporting scheduling, hiring, and training to maintain guest satisfaction and profitability.

Qualifikationen

• Hospitality-focused leadership and guest-service excellence.
• Clear communication with guests and team members.
• Ability to coach and develop staff for performance.

Aufgaben

• Lead by example to coach, motivate, and support team during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are met.
• Execute opening, mid-shift, and closing procedures with accuracy.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives and cost control.
• Promote an upbeat, hospitality-first culture.

Kenntnisse

Hospitality-driven leader

Excellent communicator

Strong decision-maker

Coaching mindset

Reliable and punctual

Flexible with scheduling

Ausbildung

High school diploma or equivalent

Some college a plus

Jobbeschreibung

SERVE Hospitality Group is hiring for an Assistant General Manager at Tropical Smoothie Café in Michigan. You will partner with the General Manager to drive operational excellence, develop high-performing teams, and deliver outstanding guest experiences in a fast-paced cafe environment.

Responsibilities include coaching staff, overseeing service quality, and ensuring food safety and cleanliness while supporting scheduling, hiring, and training to maintain guest satisfaction and profitability.