Assistant GM: Café Leadership & Guest Experience

Tropical Management Holdings, Inc.; Dearborn Heights (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical, dental and vision insurance

401(k) with company match

Job summary

Tropical Management Holdings, Inc. Dearborn Heights, MI is seeking an Assistant Manager to join SERVE Hospitality Group. The role partners with the General Manager to drive operational excellence, lead teams, and deliver outstanding guest experiences in a fast-paced cafe setting.

We offer competitive hourly pay, flexible scheduling, and opportunities for career growth. Benefits include medical, dental, and vision coverage, plus a 401(k) with company matching, and paid training in a team‑oriented

Qualifications

• Hospitality-driven leader with a positive, hands-on approach.
• Excellent communicator who connects easily with guests and team members.
• Coaching mindset with the ability to set expectations, give feedback, and recognize great performance.
• Flexible with scheduling, including evenings and weekends.

Responsibilities

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality-first culture where teams feel supported and empowered.

Skills

Leadership

Communication

Coaching

Flexibility

Customer service

Education

High school diploma or equivalent

Some college

Job description

Tropical Management Holdings, Inc. Dearborn Heights, MI is seeking an Assistant Manager to join SERVE Hospitality Group. The role partners with the General Manager to drive operational excellence, lead teams, and deliver outstanding guest experiences in a fast-paced cafe setting.

We offer competitive hourly pay, flexible scheduling, and opportunities for career growth. Benefits include medical, dental, and vision coverage, plus a 401(k) with company matching, and paid training in a team‑oriented