Assistant GM: Hospitality Leader with Flexible Schedule

Tropical Management Holdings, Inc.; Birmingham (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

SERVE benefits package

Job summary

Tropical Management Holdings, Inc. in Birmingham, MI, seeks an Assistant General Manager to partner with the General Manager, elevate guest experiences, and coach a high‑performing team. The role focuses on operational excellence, brand standards, and team development across shifts.

Ideal candidates bring hospitality leadership, clear communication, reliability, and a coaching mindset. 18+ with a high school diploma is required; restaurant leadership in QSR or fast casual is preferred.

Qualifications

• Minimum age 18; high school diploma or equivalent required (some college a plus).
• Previous restaurant leadership experience in QSR or fast casual (1+ year required; 2+ years preferred).

Responsibilities

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality-first culture where teams feel supported and empowered.

Skills

Hospitality leadership

Excellent communicator

Strong decision-maker

Coaching mindset

Reliable and punctual

Flex scheduling

Active/standing

Education

High school diploma or equivalent

Job description

Tropical Management Holdings, Inc. in Birmingham, MI, seeks an Assistant General Manager to partner with the General Manager, elevate guest experiences, and coach a high‑performing team. The role focuses on operational excellence, brand standards, and team development across shifts.

Ideal candidates bring hospitality leadership, clear communication, reliability, and a coaching mindset. 18+ with a high school diploma is required; restaurant leadership in QSR or fast casual is preferred.