Assistant GM — Hospitality & Guest Experience

Pura Vida Miami Llc; Naples (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental &

PTO

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking an Assistant General Manager to lead a team and ensure an exceptional guest experience while promoting healthful, nutrient-rich offerings. You will collaborate with the General Manager on inventory, staffing, and daily operations, delivering outstanding service with a positive, welcoming atmosphere.

Ideal candidates have at least 2 years of managerial hospitality experience, strong communication and problem-solving skills, and are bilingual in English and Spanish.

Qualifications

• Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry.
• 2+ years of proven managerial experience in the hospitality and/or restaurant industry.
• High School Diploma or GED; 2 years of college preferred.
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Must be able to frequently lift and or move up to 50 pounds.
• Bilingual proficiency (English and Spanish) is a plus.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures.
• Establishes and maintains staffing plans that support anticipated volume fluctuations
• Uphold strict adherence to all food safety regulations and sanitation standards, prioritizing the well-being of both customers and staff.
• Supports in supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
• Organize, schedule, and supervise team member shifts, ensuring smooth operations and efficient workflow.
• Direct staff while on the floor to ensure smooth operations and address any issues promptly.
• Monitor and manage the expo station to guarantee timely and accurate food delivery to customers.

Skills

Communication

Organization

Problem-solving

Bilingual English/Spanish

Education

High School Diploma or GED

Some college

Job description

Pura Vida Miami is seeking an Assistant General Manager to lead a team and ensure an exceptional guest experience while promoting healthful, nutrient-rich offerings. You will collaborate with the General Manager on inventory, staffing, and daily operations, delivering outstanding service with a positive, welcoming atmosphere.

Ideal candidates have at least 2 years of managerial hospitality experience, strong communication and problem-solving skills, and are bilingual in English and Spanish.