Guest Experience & Operations Leader

Pura Vida Miami Llc; Town of Florida (NY); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental &

PTO

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami Llc is hiring an Assistant General Manager to lead a hospitality team and champion guest experience. The role focuses on service excellence, staff coaching, and operational efficiency in a fast‑paced environment.

You will collaborate with the General Manager to optimize inventory, labor, and customer flow while upholding food safety standards and a welcoming atmosphere for guests and coworkers alike.

Qualifications

• Proven supervisory experience in hospitality or restaurant settings.
• Strong communication and problem‑solving skills.
• Knowledge of food safety and sanitation standards.

Responsibilities

• Lead a hospitality team with a positive, service‑oriented culture.
• Ensure outstanding guest experience and quick issue resolution.
• Oversee inventory, staffing, and daily operations with GM support.
• Schedule shifts, monitor expo line, and maintain cleanliness.
• Participate in hiring decisions and staff development.

Skills

Leadership

Customer service

Team management

Communication

Education

High School Diploma or GED

2 years college preferred

Job description

Pura Vida Miami Llc is hiring an Assistant General Manager to lead a hospitality team and champion guest experience. The role focuses on service excellence, staff coaching, and operational efficiency in a fast‑paced environment.

You will collaborate with the General Manager to optimize inventory, labor, and customer flow while upholding food safety standards and a welcoming atmosphere for guests and coworkers alike.