Assistant GM: Front Desk & Guest Experience Leader

Texas Western Management Partners; Arlington (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Texas Western Management Partners is seeking a General Manager-level leader to oversee hotel front desk operations in Arlington, TX. You will supervise Front Desk staff, manage hiring and performance, and ensure service excellence for guests across hotel amenities, local area attractions, and groups.

Responsibilities include staffing, budget participation, wage surveys, and ensuring procedures align with franchise and company policies.

Qualifications

• Direct supervision of Front Desk staff and department operations.
• Experience adhering to labor standards guidelines.
• Knowledge of revenue management concepts (RevPAR) and hotel operations.

Responsibilities

• Directly supervise Front Desk staff and department operations.
• Schedule subordinates to maintain adequate staffing and labor standards.
• Oversee hiring, terminations, disciplinary actions, and performance evaluations.
• Train staff to maximize guest service and knowledge of hotel amenities and local area.

Skills

Leadership

Staff supervision

Scheduling

Hiring & training

Job description

Texas Western Management Partners is seeking a General Manager-level leader to oversee hotel front desk operations in Arlington, TX. You will supervise Front Desk staff, manage hiring and performance, and ensure service excellence for guests across hotel amenities, local area attractions, and groups.

Responsibilities include staffing, budget participation, wage surveys, and ensuring procedures align with franchise and company policies.