Eyecare GM: Lead Team, Grow KPIs, Elevate Experience

MyEyeDr.; Bel Air (MD); On-site; USD 51,000 - 81,000; Full time

Benefits offered by this job

Bonuses & commission

Medical & dental benefits

401(k) match

PTO & holidays

Vision coverage & discounts

Job summary

MyEyeDr. is seeking a General Manager to lead an eye care office in Bel Air, MD.

You will cultivate a collaborative environment with associates and partners to deliver a personalized patient experience while overseeing patient experiences, financial performance, team development, and day-to-day operations. As Office Leader, you will drive KPI results, manage scheduling, HR policies, and doctor partnerships, and serve as brand ambassador.

Qualifications

• Undergraduate degree or relevant years of experience in a management role (Retail/Hospitality strongly preferred).
• 2+ years in a leadership facing role serving as the main decision maker.
• Experience leading two or more employees to help achieve sales and operational objectives.
• Experience driving business and sales operations in a complex, customer-facing, fast-paced environment.
• Effective communicator, detail oriented and a strong leader that demonstrates the values of MyEyeDr.

Responsibilities

• Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development.
• Have direct responsibility for financial success of your office through managing behaviors that drive KPI performance.
• Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience.
• Deliver key performance indicators with flawless execution of patient experiences and provide in the moment coaching to other office leaders and team members.
• Maximize Optometric partnerships through participation and involvement in coverage, walk-in availability and doctor availability.
• Lead Doctor of Optometry business partnership and on-going relationship.
• Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients.
• Lead performance and development in partnership with our District Manager for all team members.
• Ensure our optical merchandise meets standards, patient requirements and requests.

Skills

Leadership

Team management

Customer service

Financial acumen

Recruitment & onboarding

Education

Undergraduate degree

Job description

MyEyeDr. is seeking a General Manager to lead an eye care office in Bel Air, MD.

You will cultivate a collaborative environment with associates and partners to deliver a personalized patient experience while overseeing patient experiences, financial performance, team development, and day-to-day operations. As Office Leader, you will drive KPI results, manage scheduling, HR policies, and doctor partnerships, and serve as brand ambassador.