Assistant General Manager — Wellness Studio Leader

Restore Hyper Wellness - Kansas City, MO; Strongsville (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Wellness resources

Employee discounts

Flexible schedule

Training & development

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager in Westlake to lead a hospitality-driven team and drive studio success. You’ll supervise daily operations, deliver exceptional client experiences, develop memberships, and support sales initiatives with a focus on growth and retention.

The role requires 1+ year in management and strong communication, with flexibility to work evenings and weekends as needed.

Qualifications

• High school diploma or equivalent required.
• 1+ year of management or supportive leadership experience required.
• 4+ years of customer-facing experience preferred.
• Proven success in sales and team leadership.
• Strong communication, conflict resolution, and de-escalation skills.
• Ability to multitask and manage both client and team needs.
• Intermediate computer skills.

Responsibilities

• Deliver exceptional client service and model Restore’s hospitality standards.
• Support membership engagement, retention, and client issue resolution.
• Proactively de-escalate and resolve client concerns.
• Develop strong knowledge of Restore’s therapies, pricing, and compliance.
• Coach team members on product knowledge, sales, memberships, and hospitality.
• Support studio sales, marketing, and operational initiatives.
• Partner with the GM to set and achieve daily, weekly, and monthly goals.
• Coach, mentor, recognize, and hold team members accountable.
• Maintain a clean, safe, welcoming studio that meets brand standards.
• Lead by example and foster a professional, client-first culture.

Skills

Leadership

Customer service

Sales leadership

Communication

Conflict resolution

Multitasking

Computer skills

Education

High school diploma

Job description

Restore Hyper Wellness is seeking an Assistant General Manager in Westlake to lead a hospitality-driven team and drive studio success. You’ll supervise daily operations, deliver exceptional client experiences, develop memberships, and support sales initiatives with a focus on growth and retention.

The role requires 1+ year in management and strong communication, with flexibility to work evenings and weekends as needed.