Assistant General Manager: Store Ops & Team Growth

Wawa, Inc.; Woodbridge (VA); Presencial; USD 34 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + match

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Resumo da oferta

Wawa, Inc. in Woodbridge, VA is seeking an Assistant General Manager (AGM) to lead daily operations, drive profitability, and develop a high-performing team of Customer Service Associates.

You will oversee hiring, training, scheduling, performance management, and ensure a safe, friendly store experience while meeting company standards and customer expectations. This role offers incentive bonuses.

Qualificações

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Proven leadership experience, ideally in food service or retail environments is a plus.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsabilidades

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Conhecimentos

Store operations

Team leadership

Customer service

Staff training

Scheduling

Sales performance

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Wawa, Inc. in Woodbridge, VA is seeking an Assistant General Manager (AGM) to lead daily operations, drive profitability, and develop a high-performing team of Customer Service Associates.

You will oversee hiring, training, scheduling, performance management, and ensure a safe, friendly store experience while meeting company standards and customer expectations. This role offers incentive bonuses.