Assistant General Manager - Store Ops & People Growth

Books A Million; Southaven (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

Books-A-Million in Southaven, MS is seeking an Assistant General Manager to oversee daily store operations as Manager On Duty, partnering with the management team to maximize sales and customer service. You will assist the General Manager with executing all aspects of store operations, provide effective leadership, train and develop associates, and ensure adherence to company policies.

Responsibilities include scheduling, banking tasks, merchandising, handling customer concerns, interviewing and

Qualifications

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store and is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance.
• Drops off bank deposits and pick up change orders as needed.
• Picks up café grocery supplies as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Strong verbal and writtencommunication

Education

High school diploma or equivalent

Tools

Cash Register

POS System

Job description

Books-A-Million in Southaven, MS is seeking an Assistant General Manager to oversee daily store operations as Manager On Duty, partnering with the management team to maximize sales and customer service. You will assist the General Manager with executing all aspects of store operations, provide effective leadership, train and develop associates, and ensure adherence to company policies.

Responsibilities include scheduling, banking tasks, merchandising, handling customer concerns, interviewing and