Store Operations Lead: Assistant General Manager

Books A Million; Indianapolis (IN); On-site; USD 48,000 - 72,000; Full time

Job summary

Books-A-Million is seeking an Assistant General Manager to lead daily store operations in alignment with company goals. You will work with the management team to maximize sales, ensure strong customer service, and drive profitability while maintaining budget controls.

The role requires supervising a team, implementing training, and coordinating with the General Manager on staffing and performance. This is a full-time, on-site position in Indianapolis with direct involvement in store security and

Qualifications

• 21 years of age or older
• High school diploma or equivalent; some college preferred
• Previous supervisory experience
• Strong customer service skills
• Ability to supervise a large number of associates
• Successful completion of all required background screenings

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and pick up change order as needed.
• Picks up café grocery supplies (milk, baked goods, etc.) as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management

Action Orientation

Verbal & Written Communication

Education

High School Diploma or Equivalent

Some College Preferred

Tools

Cash Register Skills

Computer Skills

Job description

Books-A-Million is seeking an Assistant General Manager to lead daily store operations in alignment with company goals. You will work with the management team to maximize sales, ensure strong customer service, and drive profitability while maintaining budget controls.

The role requires supervising a team, implementing training, and coordinating with the General Manager on staffing and performance. This is a full-time, on-site position in Indianapolis with direct involvement in store security and