Assistant General Manager - Retail Sales Leader

Victra - Verizon Authorized Retailer; Sonora (CA); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

401K Match

Tuition Reimbursement

Referral Bonus

Career Advancement Opportunities

Job summary

Victra is seeking an Assistant General Manager to lead a sales team in a Verizon authorized retail store. You will drive sales targets, coach specialists, and ensure a top-notch customer experience that reflects our brand and solutions.

You will also manage daily operations, merchandising, and staffing while developing your team to reach higher performance. If you thrive in a fast-paced retail setting, this role offers growth and competitive compensation.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Customer service

Leadership

Sales goals

Coaching

Education

High school diploma or GED

Job description

Victra is seeking an Assistant General Manager to lead a sales team in a Verizon authorized retail store. You will drive sales targets, coach specialists, and ensure a top-notch customer experience that reflects our brand and solutions.

You will also manage daily operations, merchandising, and staffing while developing your team to reach higher performance. If you thrive in a fast-paced retail setting, this role offers growth and competitive compensation.