Assistant General Manager - Lead Sales & Guest Experience

Victra - Verizon Authorized Retailer; Plymouth (MA); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Tuition Reimbursement

Referral Bonus

Career Advancement Opportunities

VNation Disaster Relief

Job summary

Victra is seeking an Assistant General Manager for a Verizon authorized retail store. You’ll lead a sales team, coach individuals, drive sales targets, and oversee operations and merchandising to create outstanding customer experiences.

The role emphasizes leadership in a commissions-based environment with a focus on customer service and collaboration. Training, benefits, and opportunities for career advancement are provided by Victra.

Qualifications

• Background in customer service within retail or wireless industry.
• 1–2 years of experience in a customer service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a multifunctional environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.
• Basic interview skills and staffing knowledge.
• Willingness to work evenings, weekends, holidays, and peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Resolve customer issues and assist with customer transactions.
• Follow day-to-day operational directives from store leadership.
• Set and share daily, weekly, and monthly goals with sales teams.
• Train and mentor the team to deliver outstanding customer experience, managing customer flow and store traffic.
• Identify skill gaps and implement development plans to exceed sales metrics and quota assignments.
• Run store operations: analyze staffing needs, report financial and sales data, handle cash, meet compliance, and open trouble tickets with Facilities/Network/IT.
• Manage inventory by restocking shelves, maintaining device security, and ensuring store cleanliness.
• Lead store merchandising and enforce planogram compliance.
• Complete store opening and closing activities.
• Collaborate to achieve store targets daily, weekly, and monthly.

Skills

Customer service

Leadership

Sales goals

Team development

Staffing knowledge

Interview skills

Work authorization

Education

High school diploma or GED

Job description

Victra is seeking an Assistant General Manager for a Verizon authorized retail store. You’ll lead a sales team, coach individuals, drive sales targets, and oversee operations and merchandising to create outstanding customer experiences.

The role emphasizes leadership in a commissions-based environment with a focus on customer service and collaboration. Training, benefits, and opportunities for career advancement are provided by Victra.