Assistant GM, Retail: Lead Sales & Customer Experience

Victra - Verizon Authorized Retailer; Irvine (CA); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, and Vision Insurance

Maternity Leave

401K Match

Tuition Reimbursement

50% Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Job summary

Victra is the largest Verizon authorized retailer in the United States. Victra seeks an Assistant General Manager to drive a high-performing sales team, coach colleagues, and deliver exceptional in-store experiences.

You will manage daily operations, develop talent, and lead by example to meet store targets while ensuring a premier customer journey. You’ll thrive in a fast-paced, competitive environment, embrace coaching, and collaborate with leadership to optimize merchandising, staffing, and

Qualifications

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• High school diploma or GED.
• Willingness to work evenings, weekends, holidays, peak season periods.
• Legally authorized to work in the United States.
• At least 18 years of age

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Customer service

Leadership

Sales

Training & mentoring

Coaching

Team development

Communication

Education

High school diploma or GED

Job description

Victra is the largest Verizon authorized retailer in the United States. Victra seeks an Assistant General Manager to drive a high-performing sales team, coach colleagues, and deliver exceptional in-store experiences.

You will manage daily operations, develop talent, and lead by example to meet store targets while ensuring a premier customer journey. You’ll thrive in a fast-paced, competitive environment, embrace coaching, and collaborate with leadership to optimize merchandising, staffing, and