Store Sales Leader & Team Coach

Victra - Verizon Authorized Retailer; Novato (CA); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Maternity Leave

401K Match

Tuition Reimbursement

Discounts

Job summary

Victra - Verizon Authorized Retailer is seeking an Assistant General Manager to lead a retail sales team and create outstanding customer experiences in-store. You will coach, train, and motivate a team to achieve daily, weekly, and monthly sales targets while overseeing store operations and merchandising.

This role emphasizes developing team potential, driving results, and maintaining a high-energy, customer-focused environment.

Qualifications

• Background in customer service within retail or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Willingness to work evenings, weekends, holidays, and peak season periods.
• Legally authorized to work in the United States.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Leadership

Customer Service

Sales Goals

Team Coaching

Education

High school diploma or GED

Job description

Victra - Verizon Authorized Retailer is seeking an Assistant General Manager to lead a retail sales team and create outstanding customer experiences in-store. You will coach, train, and motivate a team to achieve daily, weekly, and monthly sales targets while overseeing store operations and merchandising.

This role emphasizes developing team potential, driving results, and maintaining a high-energy, customer-focused environment.