Assistant General Manager (Part Time, Fri., Sat. & Sun.)

Associa; Vienna (VA); On-site; USD 23,000 - 25,000; Part time

Job summary

Associa's CMC division is hiring a PART TIME Assistant General Manager for its condominium community in Vienna, VA. This onsite role supports the General Manager with office, administrative, and clerical functions, coordinating schedules and projects while delivering customer service-driven support to residents and board members.

Daily duties include welcoming homeowners, handling inquiries, issuing passes, logging mail, data entry, preparing board packages, scheduling meetings, sending weekly

Qualifications

• 2+ years of administrative/clerical support experience in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects and communicate with all parties.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Meet and greet homeowners, residents, Board members, and contractors.
• Research and respond to inquiries in person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data entry and update information in the database; track documents.
• Issue violation letters to homeowners and follow up for corrections.
• Assist with maintenance requests and coordinate vendors for on-site work.
• Prepare board packages and coordinate monthly/annual board meetings.
• Create and send weekly mass communications to homeowners.
• Assist homeowners with monthly payments and delinquencies.
• Assist with architectural review forms and Board decisions follow-up.
• Assist with other projects as assigned.

Skills

Administrative support

Customer service

Communication skills

Project management

Microsoft Office

Tools

Microsoft Office Suite

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

CMC, an Associa company, is hiring a PART TIME Assistant General Manager for its condominium community in Vienna, VA.

Work Hours

• Fri., 4pm-8pm
• Sat., 8:30am-4:30pm
• Sun., 8:30am-4:30pm

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities

• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Pay range: $16.50-$18.50 per hour.

Requirements

• 2+ years of administrative and clerical support experience. in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.