Assistant General Manager

Associa; Berlin (MD); On-site; USD 30,000 - 34,000; Full time

Job summary

Associa's Legum and Norman is hiring an Assistant Community Manager for its HOA community in Berlin, MD. This onsite role acts as the liaison among the Onsite Manager, homeowners, the Board, and staff to ensure smooth operation.

You will perform administrative tasks, coordinate meetings, process inquiries, issue passes, manage mail, and assist with maintenance requests and board packages. Hours are Monday through Friday 8:30am–5:00pm, with possible seasonal changes. Pay rate: $22-$25 per hour.

Qualifications

• 2+ years of administrative and clerical support in property/community management or hospitality.

Responsibilities

• Meet homeowners, residents, Board members, and vendors.
• Respond to inquiries in-person, by phone, and by email.
• Activate and issue passes (pool, parking, FOBS).
• Receive, log, and distribute mail and packages; update database records.
• Coordinate maintenance requests and vendor scheduling onsite.
• Prepare board packages; coordinate monthly/annual board meetings.
• Create and send weekly communications to homeowners.
• Assist with monthly payments and delinquencies.
• Assist with architectural review forms and Board decisions.

Skills

Administrative support

Customer service

Communication skills

Project management

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Legum and Norman, an Associa, company, is hiring an Assistant Community Manager for its HOA community in Berlin, MD.

The Assistant Community Manager is the liaison among the Onsite Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant Community Manager is an onsite role who assists the Onsite Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Work hours

Monday thru Friday 8:30am - 5:00pm

May vary during beach season. (Possible Tuesday thru Saturday schedule)

Daily responsibilities

• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Pay rate: $22-$25 an hour.

Requirements

• 2+ years of administrative and clerical support experience. in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Customer service driven and team oriented.
• Excellent communication skills (written and spoken) with knowledge of conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.