General Manager, HOA

Associa; Sterling (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Legum and Norman, an Associa company, is seeking an experienced HOA General Manager to oversee a large-scale HOA community in Sterling, VA. This onsite role coordinates administration, maintenance projects, budgets, and capital improvements, serving as the liaison between homeowners, the board, staff, and vendors.

You will implement board policy, inspect the community, issue violation notices, manage financials, prepare board packages, and lead monthly and annual meetings.

Qualifications

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with homeowner requests.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service driven and team oriented.
• Proactive communication and forthcoming with ideas to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets (Balance Sheet, Income Statement, Operating Expenses, Reserve Study).
• Effective project management and ability to prioritize multiple projects.
• Excellent written and verbal communication with conflict resolution skills.

Responsibilities

• Oversee onsite HOA office, admin, and maintenance projects including capital improvements.
• Serve as liaison among homeowners, board, staff, and contractors.
• Implement Board policy within the management agreement.
• Inspect community and ensure compliance with codes and regulations.
• Issue violation notices and follow up to ensure corrections.
• Create and manage budgets; review financial reports and reserves.
• Prepare board packages and coordinate monthly/annual meetings.
• Submit RFPs and manage vendor selection for capital projects.
• Coordinate maintenance requests and schedule vendors for onsite work.
• Communicate with homeowners via mail and email.

Skills

Customer service orientation

Team oriented

Proactive communication

Ownership & initiative

Conflict resolution

Budget interpretation

Education

CMCA/AMS/PCAM certification

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Legum and Norman, an Associa company, is seeking an experienced HOA General Manager to oversee a large-scale HOA community in Sterling, VA.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.