General Manager, Condominium

Associa; Annandale (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Associa is seeking a General Manager in Annandale, Virginia, who will partner with the Board of Directors and onsite staff to manage daily operations and ensure community satisfaction.

The ideal candidate will have over 2 years of community association experience and strong financial management skills. Responsibilities include overseeing administrative tasks, managing budgets, and ensuring compliance with community regulations.

Qualifications

• 2+ years of community association experience.
• Customer service driven and team oriented.
• Ability to interpret financials and create budgets.

Responsibilities

• Manage daily operations including administrative and maintenance tasks.
• Implement Board policy and directives.
• Prepare board packages and coordinate meetings.

Skills

Community association experience

Customer service

Project management

Financial interpretation

Effective communication

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The General Manager partners with members of the Board of Directors and onsite staff to ensure the community is well cared for. The General Manager manages the daily operations to include administrative, maintenance, capital projects, and budgets.

• Implement Board policy and directives within the scope of the management agreement.
• Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community, ensuring the community is well maintained and the community Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets and delinquencies.
• Review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Study.
• Source vendors; manage the RFP, bidding, and vendor selection process; develop vendor relationships; mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate, schedule, and facilitate monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain CMCA within the first year, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication style, offering solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.
• Fluent in English and Spanish is preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.