Community Association Manager

Associa; Upper Marlboro (MD); On-site; USD 85,000 - 95,000; Full time

Job summary

Associa, via Legum and Norman, seeks a Community Association Manager to oversee HOA/condo portfolios in PG and Montgomery counties, MD. The role manages administrative, financial, and maintenance operations, coordinating with boards, vendors, and onsite staff to ensure compliant, well-run communities.

Annual salary ranges from 85k to 95k, reflecting experience and responsibilities. The position requires leadership, organizational skills, and strong customer service in a collaborative team

Qualifications

• Bachelor's degree preferred or higher.
• 3+ years of Community Association experience.
• Knowledge of HOA/condo communities and real estate.
• Understanding of board roles and CMA interactions with homeowners.
• Proficient in MS Office and professional business communication.
• Strong conflict resolution and customer service skills.
• Self-motivated, proactive, detail-oriented, team player.
• Excellent time management and prioritization skills.

Responsibilities

• Respond to inquiries by phone, email, and in person.
• Perform community walk-throughs and site inspections.
• Meet homeowners, visitors, contractors, and vendors.
• Source and negotiate maintenance vendors; coordinate onsite work.
• Update homeowners on news, events, and HOA notices via email/letters.
• Review financials; create and manage budgets and expenses; delinquencies.
• Schedule and facilitate monthly, quarterly, and yearly board meetings.
• Coordinate architectural review requests.
• Other projects as assigned.

Skills

Community Association management

Budgeting

Vendor coordination

Communication

Customer service

MS Office

Education

Bachelor's degree preferred

Tools

MS Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Legum and Norman, an Associa company, is hiring a Community Association Manager to oversee a portfolio of assigned HOA and condominium communities in PG and Montgomery counties. The Community Association Manager manages the daily operations to include administrative, financial, budgets, code, compliance, maintenance, capital projects, and more. The Community Association Manager collaborates and partners with homeowners, members of the Board of Directors, committee members, vendors, contractors, internal departments, and onsite staff.

• Research and respond to inquires by phone, email, and in-person.
• Conduct community walk throughs and site inspections.
• Meet and greet homeowners, visitors, contractors, and vendors.
• Source maintenance vendors; negotiate vendor contracts; schedule and coordinate vendors onsite.
• Update homeowners on community news and events, maintenance projects, and HOA violation notices by email, mass email, letters, and flyers.
• Review financials, create and manage budgets, operating expenses, and delinquencies.
• Schedule and facilitate monthly, quarterly, and yearly board meetings.
• Coordinate architectural review requests.
• Other projects as assigned.

Annual salary: $$85K -$95K.

Requirements

• Bachelors Degree Preferred
• 3+ years of Community Association experience
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and howthose roles interface with the requests of homeowners.
• Knowledge of MS Office products and business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level; professional communication skills (phone, interpersonal, written, verbal, etc.) andcustomer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.