Assistant General Manager: Lead People & Guest Experience

popeyes; Arizona; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Leadership development

Competitive compensation

PTO

Medical/Dental/Vision

Meal discounts

Team culture

Job summary

Popeyes, a leader in fast-cine quick-service, seeks an Assistant General Manager (AGM) to support daily operations, coach the crew, and deliver the brand's legendary Southern hospitality. You will lead shifts, ensure guest satisfaction, and drive performance with a hands-on, lead-by-example approach.

The role requires 3–5 years in restaurant/retail management, strong communication, and the flexibility to work weekends and holidays. Join a team that values growth and teamwork.

Qualifications

• 3–5 years of restaurant/retail management experience.
• People-first leadership with a hands-on, lead-by-example approach.
• Strong communication, problem-solving and decision-making skills.
• Flexible to work weekends and holidays.
• Familiarity with managing food and labor costs preferred.

Responsibilities

• Support all aspects of daily restaurant operations, from the front counter to the back of house.
• Lead shifts with confidence - ensuring speed, accuracy, and top-tier guest experiences.
• Coach, develop, and motivate team members to hit service and performance goals.
• Monitor food quality, safety standards, and cleanliness.
• Assist in managing labor, food costs, and profitability.
• Respond to guest feedback and resolve concerns with care.
• Ensure compliance with brand standards, policies, and safety procedures and other duties assigned.
• Help with hiring, onboarding, and training of new team members.

Skills

People-first leadership

Communication skills

Problem-solving

Decision-making

Flexibility for shifts

Food and labor costs

Job description

Popeyes, a leader in fast-cine quick-service, seeks an Assistant General Manager (AGM) to support daily operations, coach the crew, and deliver the brand's legendary Southern hospitality. You will lead shifts, ensure guest satisfaction, and drive performance with a hands-on, lead-by-example approach.

The role requires 3–5 years in restaurant/retail management, strong communication, and the flexibility to work weekends and holidays. Join a team that values growth and teamwork.