Assistant General Manager - Lead Store Ops & Team Growth

wawa; Midlothian (VA); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Education assistance

Paid time off

Parental leave

Store discounts

Job summary

Wawa is seeking an Assistant General Manager (AGM) to lead daily operations, develop the team of Customer Service Associates, and drive store performance. You’ll oversee hiring, training, and growth initiatives while ensuring a smooth, customer-focused experience and strong profitability.

You will coordinate schedules, monitor performance, and implement improvements across safety, quality, and operational standards, with a compensation range and bonus potential aligned to experience and location.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Proven leadership experience, ideally in food service or retail environment's is a plus.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendlyWawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa' safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance - review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership

Store operations

Communication

Training

Problem solving

Education

High School Diploma or GED

Job description

Wawa is seeking an Assistant General Manager (AGM) to lead daily operations, develop the team of Customer Service Associates, and drive store performance. You’ll oversee hiring, training, and growth initiatives while ensuring a smooth, customer-focused experience and strong profitability.

You will coordinate schedules, monitor performance, and implement improvements across safety, quality, and operational standards, with a compensation range and bonus potential aligned to experience and location.