Assistant General Manager: Drive Store Performance

Wawa, Inc; Tampa (FL); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, develop Customer Service Associates, and drive profitability. You will oversee hiring, training, and growth while ensuring a high-quality, friendly customer experience.

You will supervise scheduling, monitor performance, control shrink, and implement improvement plans. Strong leadership, communication, and a hands-on approach are essential to excel in this role.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience in food service or retail is a plus.
• Strong background in store operations: staffing, training, performance management, scheduling, and expense control.
• Excellent communication and interpersonal skills regarding team and customers.

Responsibilities

• Gather feedback from customers to ensure satisfaction and resolve issues promptly.
• Lead training for Customer Service Associates to meet safety, quality, and operational standards.
• Support hiring, onboarding, coaching, recognition, and motivation of the team.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance reports, manage shrink, and identify improvement opportunities.
• Collaborate with peers to develop action plans that drive results.

Skills

Leadership experience

Store operations

Communication

Staffing

Training

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, develop Customer Service Associates, and drive profitability. You will oversee hiring, training, and growth while ensuring a high-quality, friendly customer experience.

You will supervise scheduling, monitor performance, control shrink, and implement improvement plans. Strong leadership, communication, and a hands-on approach are essential to excel in this role.