Assistant General Manager: Lead Restaurant Ops & Guest Experience

CAVA; Roanoke (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Early Wage Access

Health Insurance

Dental Insurance

Vision Insurance

Telemedicine

Pet Insurance

401k

Paid Sick Leave

Parental Leave

Community Service Leave

Free Meal Per Shift

Job summary

CAVA in Roanoke, VA is seeking an Assistant General Manager to support daily restaurant operations, leadership, and guest satisfaction. You will partner with the General Manager to drive financial results, staff development, and adherence to brand standards.

The role requires 1-2 years in supervision, excellent communication, and ability to manage schedules, inventory, and costs. Flexible hours, including nights and weekends, are expected; a strong hospitality mindset is essential.

Qualifications

• 1-2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Adapt to changing circumstances and develop solutions to enhance restaurant performance.
• Ability to manage financial aspects, including budgeting and cost control.
• Knowledge of legal, health, safety, and sanitation regulations.
• Willing to work flexibly, including nights and weekends; travel as needed.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to boost customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.

Skills

Leadership

Communication

Customer service

Problem solving

Adaptability

Financial management

Job description

CAVA in Roanoke, VA is seeking an Assistant General Manager to support daily restaurant operations, leadership, and guest satisfaction. You will partner with the General Manager to drive financial results, staff development, and adherence to brand standards.

The role requires 1-2 years in supervision, excellent communication, and ability to manage schedules, inventory, and costs. Flexible hours, including nights and weekends, are expected; a strong hospitality mindset is essential.