Assistant General Manager — Lead Profits & Guest Experience

032942-Portland,OR; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

The Assistant General Manager oversees daily restaurant operations, supporting the Restaurant Manager in profitability, cost control, and customer service. This role focuses on productive team leadership, training, and ensuring clean, professional appearance and compliance with health and safety standards.

Responsibilities include front-counter service oversight, cash handling, local marketing participation, staff development, and coordination with Risk Management.

Qualifications

• High school diploma or GED required; some college preferred.
• Minimum 1 year of supervisory experience.
• Understanding of P&L statements and basic math.
• Strong customer service and communication skills.
• Knowledge of order processing systems and basic computer skills.
• Must be at least 18 years old; Serve Safe certification.

Responsibilities

• Assist Restaurant Manager in profitable operations, cost control and customer service.
• Work the front counter to ensure quality service and train employees.
• Assist in maintaining sales levels and local store marketing.
• Manage cash handling and daily banking procedures.
• Ensure health, safety and cleanliness standards are met.

Skills

Supervisory experience

Customer service

Communication skills

P&L understanding

Basic math and computing

Education

High school diploma or GED

Tools

Order processing systems

Basic computer skills

Job description

The Assistant General Manager oversees daily restaurant operations, supporting the Restaurant Manager in profitability, cost control, and customer service. This role focuses on productive team leadership, training, and ensuring clean, professional appearance and compliance with health and safety standards.

Responsibilities include front-counter service oversight, cash handling, local marketing participation, staff development, and coordination with Risk Management.