Restaurant Assistant General Manager: Ops & Service

032936-Portland,OR; Portland (OR); On-site; USD 52,000 - 78,000; Full time

Job summary

The Assistant General Manager will support the Restaurant Manager in profitable day-to-day operations, focusing on cost control, customer service, and staff development. The role includes supervising front-counter service, training employees, and ensuring adherence to cleanliness and safety standards.

Responsibilities also include cash handling, local marketing efforts, hiring and coaching, and contributing to administrative tasks.

Qualifications

• High school diploma or GED; some college preferred.
• Minimum 1 year of supervisory experience.
• Understanding of P&L statements.
• Basic math and accounting skills.
• Strong customer service and communication skills.
• Knowledge of order processing systems and basic computer skills.
• Must be at least 18 years of age.
• Must be Serve Safe certified.

Responsibilities

• Assist the Restaurant Manager in profitably operating the restaurant using company procedures.
• Oversee front counter service to ensure quality and handle customer complaints; train staff.
• Help maintain sales levels and implement local store marketing.
• Manage cash handling with daily deposits following procedures.
• Ensure safe, clean operations and report incidents to Risk Management; uphold health department ratings.
• Assist in hiring and developing team members; document disciplinary actions when needed.
• Perform management and administrative duties as assigned by the General Manager.
• Conduct frequent checks of operations to ensure ingredients and equipment are in place.

Skills

Strong customer service

Strong communication

Understanding of P&L statements

Basic math and accounting

Knowledge of order processing systems

Must be at least 18 years old

Serve Safe certified

Education

High school diploma or GED; some college preferred

Job description

The Assistant General Manager will support the Restaurant Manager in profitable day-to-day operations, focusing on cost control, customer service, and staff development. The role includes supervising front-counter service, training employees, and ensuring adherence to cleanliness and safety standards.

Responsibilities also include cash handling, local marketing efforts, hiring and coaching, and contributing to administrative tasks.