Restaurant Operations Supervisor

032932-Portland,OR; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

The Assistant General Manager position assists the Restaurant Manager in profitable operation and adherence to company procedures. Responsibilities include cost control, customer service, and maintaining a professional restaurant appearance.

Key duties include supervising front counter staff, coaching the team, training on courteous service, managing cash deposits, and upholding health and safety standards to maximize profits and customer satisfaction.

Qualifications

• High school diploma or GED; some college preferred.
• Minimum 1 year of supervisory experience.
• Understanding of P&L statements.
• Basic math and accounting skills.
• Strong customer service skills.
• Strong communication skills.
• Knowledge of order processing systems and basic computer skills.
• Must be at least 18 years of age.
• Must be Serve Safe certified.

Responsibilities

• Assists the Restaurant Manager in profitable operation and adherence to company procedures.
• Supervises front counter to ensure quality service; trains and coaches staff on courteous handling of complaints.
• Maintains sales levels and utilizes local store marketing to grow revenue.
• Manages cash handling and deposits; enforces cash procedures.
• Ensures safety, health, and cleanliness standards; reports incidents promptly.
• Participates in hiring and developing team members; documents disciplinary actions.
• Performs administrative duties and supports the Restaurant General Manager as needed.
• Conducts regular walk-throughs to ensure ingredients and equipment are ready for service.
• Oversees preventive maintenance of buildings and equipment; attends planning meetings.

Skills

Customer service

Communication

Supervisory experience

P&L understanding

Math & accounting

Order processing systems

Computer literacy

18+ years

Education

High School diploma or GED

Some college preferred

Serve Safe certified

Job description

The Assistant General Manager position assists the Restaurant Manager in profitable operation and adherence to company procedures. Responsibilities include cost control, customer service, and maintaining a professional restaurant appearance.

Key duties include supervising front counter staff, coaching the team, training on courteous service, managing cash deposits, and upholding health and safety standards to maximize profits and customer satisfaction.