Assistant General Manager: Lead Operations & Team Excellence

Wawa, Inc; Lake Placid (FL); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

ESOP

401(k) matching

Education Assistance

Store discounts

Paid time off

Parental leave

Mental health benefits

Job summary

The Assistant General Manager (AGM) at Wawa, Inc. leads daily operations, develops teams, and drives store performance in Florida. You will oversee performance, profitability, and the growth of Customer Service Associates while upholding Wawa's safety, quality and service standards.

You will hire, train, coach, and motivate staff, manage schedules, monitor metrics, and implement improvement plans to keep operations running smoothly and customers satisfied every day.

Qualifications

• Diploma or GED required.
• Willingness to work varying shifts including weekends/holidays.
• Experience leading teams in retail or food service is a plus.

Responsibilities

• Lead daily store operations and ensure customer satisfaction.
• Recruit, train, coach, and develop Customer Service Associates.
• Schedule staff, monitor performance, and control costs.
• Identify improvement opportunities and implement action plans.
• Maintain compliance with safety and quality standards.

Skills

Leadership

Store operations

Staff training

Customer service

Education

High School Diploma or GED

Job description

The Assistant General Manager (AGM) at Wawa, Inc. leads daily operations, develops teams, and drives store performance in Florida. You will oversee performance, profitability, and the growth of Customer Service Associates while upholding Wawa's safety, quality and service standards.

You will hire, train, coach, and motivate staff, manage schedules, monitor metrics, and implement improvement plans to keep operations running smoothly and customers satisfied every day.