Assistant General Manager — Lead Fast-Paced Guest Experience

popeyes; Springdale, Springfield (AR, AR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

Discounted meals

Leadership development

Flexible scheduling

Job summary

Popeyes in the United States is seeking an Assistant General Manager (AGM) to support the Restaurant General Manager in daily operations and guest service.

You will coach your crew, monitor quality and safety, manage labor and costs, and lead shifts with confidence to deliver the brand’s legendary Southern hospitality. This hands-on role rewards leadership, teamwork, and a drive to exceed guests' expectations.

Qualifications

• 3-5 years of experience in restaurant or retail management (QSR experience is a plus).
• People-first leadership style with a hands-on, lead-by-example approach.
• Strong communication, problem-solving, and decision-making skills.
• Love for fast-paced environments and great food.
• Flexibility to work a variety of shifts, including weekends and holidays.
• Familiarity with managing food and labor costs preferred.

Responsibilities

• Support all aspects of daily restaurant operations, from the front counter to the back of house.
• Lead shifts with confidence - ensuring speed, accuracy, and top-tier guest experiences.
• Coach, develop, and motivate team members to hit service and performance goals.
• Monitor food quality, safety standards, and cleanliness.
• Assist in managing labor, food costs, and profitability.
• Respond to guest feedback and resolve concerns with care.
• Ensure compliance with brand standards, policies, and safety procedures and other duties assigned.
• Help with hiring, onboarding, and training of new team members.

Skills

People-first leadership

Lead-by-example

Strong communication

Problem-solving

Decision-making

Flexible shifts

Job description

Popeyes in the United States is seeking an Assistant General Manager (AGM) to support the Restaurant General Manager in daily operations and guest service.

You will coach your crew, monitor quality and safety, manage labor and costs, and lead shifts with confidence to deliver the brand’s legendary Southern hospitality. This hands-on role rewards leadership, teamwork, and a drive to exceed guests' expectations.