Assistant General Manager – Hotel Ops Lead (Flexible Hours)

StepStone Hospitality; Rocky Mount, Northern (NC, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

StepStone Hospitality is seeking an experienced Assistant General Manager to lead daily hotel operations and manage staff across departments. The role emphasizes guest satisfaction, team leadership, and adherence to company policies.

You will support the General Manager in executing strategic initiatives and maintaining a premier service standard. The position requires strong leadership and communication skills, with a proven hospitality track record and the ability to work flexible hours

Qualifications

• 1 year of management experience in hospitality
• Strong leadership and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Excellent problem-solving and decision-making skills
• Proficient in Microsoft Office and other relevant software
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Assist the General Manager in overseeing the daily operations of the business
• Recruit, hire, and onboarding new employees for the hotel
• Manage and train staff to ensure they are meeting performance expectations
• Maintain a positive and professional work environment, handle employee relation matters
• Ensure compliance with all company policies and procedures
• Respond to guests and employees' complaints and resolve issues in a timely and effective manner
• Responsible for employee records keeping at the hotel and stays in compliance
• Develop and implement strategies to increase revenue and profitability

Skills

Leadership

Communication

Multitasking

Problem-solving

Decision making

MS Office

Tools

MS Office

Job description

StepStone Hospitality is seeking an experienced Assistant General Manager to lead daily hotel operations and manage staff across departments. The role emphasizes guest satisfaction, team leadership, and adherence to company policies.

You will support the General Manager in executing strategic initiatives and maintaining a premier service standard. The position requires strong leadership and communication skills, with a proven hospitality track record and the ability to work flexible hours