Assistant General Manager: Hospitality & Ops Leader

Portillos Hot Dogs, LLC; Fishers (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

Tech reimbursement

Uniform allowance

Free shift meals

Educational benefits

Employee Assistance Program (EAP)

Health insurance options

401(k) with company match

Flexible Spending Accounts

Pet insurance

Job summary

Portillo’s Hot Dogs, LLC in Fishers, IN is seeking an Assistant General Manager to lead team members, deliver outstanding guest experiences, and drive sales in a fast-paced, high-volume environment.

You will develop staff, manage shifts, and ensure health, quality, and safety standards while upholding our Family, Greatness, Energy and Fun values. This role requires strong leadership, clear communication, and a hands-on approach to coaching and performance.

Qualifications

• Minimum of 3 years of Restaurant Management or at least 1 year of Assistant General Manager or General Manager experience in a high volume, fast-paced environment preferred.
• Working knowledge of restaurant operations, including recruiting, food planning and preparation, purchasing, sanitation, health standards, and security
• Demonstrated ability to champion hospitality and motivate team members
• Strong leadership skills with a focus on coaching and achieving excellence
• Knowledgeable in all financial aspects of the restaurant operations, along with P & L responsibilities
• Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests
• Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays
• High school diploma or equivalent
• Current sanitation and B.A.S.S.E.T. alcohol service training a plus

Responsibilities

• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Execute operational standards to drive sales and profits
• Oversee shift planning, scheduling, training execution, and daily routines.
• Drive team member growth through development programs, individual development plans (IDPs), and the Ignite internal development program.
• Deliver exceptional guest experiences, making each visit memorable and fostering connections.
• Foster team engagement through frequent recognition and communication.
• Meet and exceed financial and profitability goals by managing budget
• Implement company policies, procedures, and strategies to promote effective local and state health, quality, and food safety compliance.
• Manage recruitment efforts for the restaurant ensuring we have team members focused on delivering Portillo’s experience
• Plan for and make critical business decisions around inventory, budget, and labor

Skills

Restaurant mgmt

Leadership

P&L management

Hiring & recruitment

Customer service

English communication

Education

High school diploma or equivalent

Job description

Portillo’s Hot Dogs, LLC in Fishers, IN is seeking an Assistant General Manager to lead team members, deliver outstanding guest experiences, and drive sales in a fast-paced, high-volume environment.

You will develop staff, manage shifts, and ensure health, quality, and safety standards while upholding our Family, Greatness, Energy and Fun values. This role requires strong leadership, clear communication, and a hands-on approach to coaching and performance.