Assistant GM - Lead High-Performance, Guest-Focused Team

Portillo's; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Free shift meals

Uniform allowance

Employee Assistance Program (EAP)

Discretionary bonus program

Educational benefits

Employee discounts

Job summary

Portillo’s is seeking an Assistant General Manager in Indianapolis to lead high-performing teams and deliver memorable guest experiences. You will oversee shifts, scheduling, training, and compliance while driving sales and profits.

The role emphasizes team development, operational excellence, and strong leadership in a fast-paced environment. A high school diploma is required, with 3+ years of restaurant management experience preferred.

Qualifications

• Minimum 3 years of Restaurant Management or at least 1 year of Assistant General Manager or General Manager experience in a high volume, fast-paced environment preferred.
• Working knowledge of restaurant operations, including recruiting, food planning and preparation, purchasing, sanitation, health standards, and security
• Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests

Responsibilities

• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Execute operational standards to drive sales and profits
• Oversee shift planning, scheduling, training execution, and daily routines
• Drive team member growth through development programs, individual development plans (IDPs), and the Ignite internal development program
• Deliver exceptional guest experiences, making each visit memorable and fostering connections
• Foster team engagement through frequent recognition and communication
• Meet and exceed financial and profitability goals by managing budget
• Implement company policies, procedures, and strategies to promote effective local and state health, quality, and food safety compliance
• Manage recruitment efforts for the restaurant ensuring we have team members focused on delivering Portillo’s experience
• Plan for and make critical business decisions around inventory, budget, and labor

Skills

Leadership

Communication

Hospitality

Coaching

Recruitment

P&L Management

Scheduling

Staff Development

Food Safety

Operations

Education

High School Diploma

Job description

Portillo’s is seeking an Assistant General Manager in Indianapolis to lead high-performing teams and deliver memorable guest experiences. You will oversee shifts, scheduling, training, and compliance while driving sales and profits.

The role emphasizes team development, operational excellence, and strong leadership in a fast-paced environment. A high school diploma is required, with 3+ years of restaurant management experience preferred.