Assistant General Manager: Hands-On Leadership & Growth

TEXAS WESTERN MANAGEMENT PARTNERS; Laredo (TX); Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Employee hotel benefits/discounts

Zusammenfassung

Hilton Laredo is seeking an Assistant General Manager to oversee daily hotel operations and support the team in delivering exceptional guest experiences. You will work closely with the General Manager to ensure brand standards and smooth property performance.

The role requires supervisory experience, strong communication, and the ability to lead a diverse team while maintaining high standards of service and professionalism. Weekend availability is expected.

Qualifikationen

• Previous hotel or hospitality management experience preferred.
• Previous supervisory or leadership experience required.
• Strong communication and organizational skills.
• Ability to lead a diverse team and hold employees accountable.
• Excellent customer service skills.
• Strong attention to detail and follow-through.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and attitude.
• Reliable attendance and willingness to lead by example.

Aufgaben

• Assist the General Manager with the overall daily operation of the hotel.
• Lead, coach, and support front desk, housekeeping, breakfast, and other hotel team members.
• Ensure excellent guest service and respond professionally to guest concerns.
• Monitor daily arrivals, departures, occupancy, room status, and operational needs.
• Support scheduling, staffing, training, and onboarding of employees.
• Ensure employees complete required brand, safety, and company training.
• Follow up on employee performance, attendance, punctuality, and adherence to hotel policies.
• Maintain high standards of cleanliness, appearance, and guest readiness throughout the property.
• Work closely with Housekeeping and Maintenance to address room and property issues promptly.
• Assist with inventory control, ordering, and proper use of hotel supplies.
• Support cash handling, deposits, reports, and other administrative responsibilities.
• Help ensure compliance with Hilton and company standards, policies, and procedures.
• Assist with inspections, quality assurance, audits, and preparation for brand reviews.
• Handle escalated guest concerns and operational issues in a calm and professional manner.
• Serve as the manager on duty when the General Manager is unavailable.
• Communicate important operational updates to management and staff.
• Help create a positive, professional, and accountable work environment.
• Perform other duties as assigned by the General Manager.

Kenntnisse

Leadership

Operations management

Guest service

Communication

Team supervision

Staffing & scheduling

Tools

Hotel PMS systems

Jobbeschreibung

Hilton Laredo is seeking an Assistant General Manager to oversee daily hotel operations and support the team in delivering exceptional guest experiences. You will work closely with the General Manager to ensure brand standards and smooth property performance.

The role requires supervisory experience, strong communication, and the ability to lead a diverse team while maintaining high standards of service and professionalism. Weekend availability is expected.