ASSISTANT General Manager

TEXAS WESTERN MANAGEMENT PARTNERS; Laredo (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee hotel benefits/discounts

Job summary

Hilton Laredo is seeking an Assistant General Manager to oversee daily hotel operations and support the team in delivering exceptional guest experiences. You will work closely with the General Manager to ensure brand standards and smooth property performance.

The role requires supervisory experience, strong communication, and the ability to lead a diverse team while maintaining high standards of service and professionalism. Weekend availability is expected.

Qualifications

• Previous hotel or hospitality management experience preferred.
• Previous supervisory or leadership experience required.
• Strong communication and organizational skills.
• Ability to lead a diverse team and hold employees accountable.
• Excellent customer service skills.
• Strong attention to detail and follow-through.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and attitude.
• Reliable attendance and willingness to lead by example.

Responsibilities

• Assist the General Manager with the overall daily operation of the hotel.
• Lead, coach, and support front desk, housekeeping, breakfast, and other hotel team members.
• Ensure excellent guest service and respond professionally to guest concerns.
• Monitor daily arrivals, departures, occupancy, room status, and operational needs.
• Support scheduling, staffing, training, and onboarding of employees.
• Ensure employees complete required brand, safety, and company training.
• Follow up on employee performance, attendance, punctuality, and adherence to hotel policies.
• Maintain high standards of cleanliness, appearance, and guest readiness throughout the property.
• Work closely with Housekeeping and Maintenance to address room and property issues promptly.
• Assist with inventory control, ordering, and proper use of hotel supplies.
• Support cash handling, deposits, reports, and other administrative responsibilities.
• Help ensure compliance with Hilton and company standards, policies, and procedures.
• Assist with inspections, quality assurance, audits, and preparation for brand reviews.
• Handle escalated guest concerns and operational issues in a calm and professional manner.
• Serve as the manager on duty when the General Manager is unavailable.
• Communicate important operational updates to management and staff.
• Help create a positive, professional, and accountable work environment.
• Perform other duties as assigned by the General Manager.

Skills

Leadership

Operations management

Guest service

Communication

Team supervision

Staffing & scheduling

Tools

Hotel PMS systems

Job description

Job Details

Job Location: TRU by Hilton - Laredo TX - Laredo, TX 78045
Position Type: Full Time
Job Shift: Any
About the Position

We are looking for a motivated, hands-on Assistant General Manager (AGM) to join our hotel team. The AGM will work closely with the General Manager to oversee daily hotel operations, support the team, maintain guest satisfaction, and ensure the property consistently meets company and brand standards.

The ideal candidate is a dependable hospitality professional who can lead by example, communicate effectively, hold team members accountable, and step in wherever needed to keep the hotel running smoothly.

Key Responsibilities

• Assist the General Manager with the overall daily operation of the hotel.
• Lead, coach, and support front desk, housekeeping, breakfast, and other hotel team members.
• Ensure excellent guest service and respond professionally to guest concerns.
• Monitor daily arrivals, departures, occupancy, room status, and operational needs.
• Support scheduling, staffing, training, and onboarding of employees.
• Ensure employees complete required brand, safety, and company training.
• Follow up on employee performance, attendance, punctuality, and adherence to hotel policies.
• Maintain high standards of cleanliness, appearance, and guest readiness throughout the property.
• Work closely with Housekeeping and Maintenance to address room and property issues promptly.
• Assist with inventory control, ordering, and proper use of hotel supplies.
• Support cash handling, deposits, reports, and other administrative responsibilities.
• Help ensure compliance with Hilton and company standards, policies, and procedures.
• Assist with inspections, quality assurance, audits, and preparation for brand reviews.
• Handle escalated guest concerns and operational issues in a calm and professional manner.
• Serve as the manager on duty when the General Manager is unavailable.
• Communicate important operational updates to management and staff.
• Help create a positive, professional, and accountable work environment.
• Perform other duties as assigned by the General Manager.

What We're Looking For

• Previous hotel or hospitality management experience preferred.
• Previous supervisory or leadership experience required.
• Strong communication and organizational skills.
• Ability to lead a diverse team and hold employees accountable.
• Excellent customer service skills.
• Strong attention to detail and follow-through.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and attitude.
• Reliable attendance and willingness to lead by example.
• Ability to work flexible hours, including weekends and holidays as needed.
• Comfortable working independently and making sound operational decisions.
• Experience with hotel PMS systems and Hilton brand standards is a plus.

What We Offer

• Full-time management position
• Competitive compensation
• Opportunities for professional growth and advancement
• Hotel and hospitality industry experience
• Supportive leadership environment
• Employee hotel benefits/discounts, subject to company eligibility requirements