Assistant General Manager - Guest Experience & Ops Leader

Urban-Air-Adventure-Park; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Urban Air Jacksonville is seeking an Assistant General Manager to drive leadership, accountability and results while upholding our Culture of Activating Awesome. You will lead operations across entertainment, food and beverage, attractions and facilities, ensuring safe, clean and engaging experiences for guests.

The role requires directing staff, hiring, coaching, scheduling and training to maximize guest satisfaction and revenue, with a focus on team development and operational standards.

Qualifications

• Hospitality experience in theme parks, family entertainment, hotels or restaurants.

Responsibilities

• Cultivate a team environment delivering exceptional customer service and maintain high staff performance.

Skills

Hospitality experience

Supervisory experience

Background check

CPR/First Aid

Brand ambassador

Develop team members

Professional demeanor

Communication skills

Customer service focus

Weekend/evenings availability

Job description

Urban Air Jacksonville is seeking an Assistant General Manager to drive leadership, accountability and results while upholding our Culture of Activating Awesome. You will lead operations across entertainment, food and beverage, attractions and facilities, ensuring safe, clean and engaging experiences for guests.

The role requires directing staff, hiring, coaching, scheduling and training to maximize guest satisfaction and revenue, with a focus on team development and operational standards.