Operations Leader - Guest Experience & Team Development

Urban Air Adventure Parks; Springfield Township (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Urban Air Adventure Parks in Springfield Township is seeking an Assistant General Manager to lead a dynamic team and ensure exceptional customer service in a fast-paced environment. The ideal candidate will have over 3 years of managerial experience in hospitality, excellent communication skills, and a passion for developing team members. Responsibilities include overseeing operations, hiring staff, and maintaining a safe environment. This role is critical to upholding the company's culture of activating awesome!

Qualifications

• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, etc.).
• 3+ years’ supervisory or management experience required.
• Ability to pass a thorough background check.
• Strong communication skills; clear verbal and written communication.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring and retention of staff, coaching, and discipline.
• Develop weekly schedules to meet the needs of the business.
• Maintain a safe, clean, and secure environment for all guests.

Skills

Leadership

Customer Service

Communication

Team Development

Microsoft Office

CPR/First Aid Certification

Job description

Urban Air Adventure Parks in Springfield Township is seeking an Assistant General Manager to lead a dynamic team and ensure exceptional customer service in a fast-paced environment. The ideal candidate will have over 3 years of managerial experience in hospitality, excellent communication skills, and a passion for developing team members. Responsibilities include overseeing operations, hiring staff, and maintaining a safe environment. This role is critical to upholding the company's culture of activating awesome!