Assistant General Manager: Fast-Paced Guest Experience Leader

Dave & Buster's Inc.; Town of Texas (WI); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑t

Disability

Employee Assistance Program

401K matching

FREE food

FREE gameplay

Career growth

Two brands under one roof

Job summary

Dave & Buster's Inc./Main Event Entertainment seeks an Assistant General Manager to lead front-of-house and back-of-house operations, drive guest satisfaction, and execute strategic initiatives under the General Manager. This role demands hands-on leadership in a fast-paced restaurant/entertainment setting.

You will oversee staffing, budgeting, training, and daily performance while maintaining a safe, fun environment and delivering memorable experiences for guests and team members alike.

Qualifications

• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Strong business acumen and leadership ability.
• Ability to lead a team to create a memorable guest experience.

Responsibilities

• Promotes positive employee relations and delegates managerial duties.
• Analyze financial reports and develop action plans to grow revenue and control costs.
• Ensure staff training programs are executed.
• Ensure staffing levels and management coverage meet business needs and guest experience.
• Deliver an unparalleled guest experience through food, drinks, and games.
• Maintain a safe environment for guests and staff.
• Continuously improves operational execution through adherence to standards.

Skills

Restaurant experience

Cost of goods sold

Labor management

Leadership

Guest experience leadership

Job description

Dave & Buster's Inc./Main Event Entertainment seeks an Assistant General Manager to lead front-of-house and back-of-house operations, drive guest satisfaction, and execute strategic initiatives under the General Manager. This role demands hands-on leadership in a fast-paced restaurant/entertainment setting.

You will oversee staffing, budgeting, training, and daily performance while maintaining a safe, fun environment and delivering memorable experiences for guests and team members alike.