Assistant General Manager — Elevate Guest Experience & Store Ops

Smoothie King; Huntsville (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Smoothie King is seeking an Assistant General Manager to support the GM in leading the team to deliver an exceptional Guest Experience while upholding our brand standards.

You will be involved in all store operations, including hiring, training, scheduling, cash handling, and ensuring food safety compliance. The AGM will drive local marketing, KPIs review, and continuous store improvement with a customer‑centric approach.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• ServSafe Certification.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and KPIs to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Education

High School Diploma or GED

Job description

Smoothie King is seeking an Assistant General Manager to support the GM in leading the team to deliver an exceptional Guest Experience while upholding our brand standards.

You will be involved in all store operations, including hiring, training, scheduling, cash handling, and ensuring food safety compliance. The AGM will drive local marketing, KPIs review, and continuous store improvement with a customer‑centric approach.