ASSISTANT GENERAL MANAGER

JAI Taco Atlanta; Riverdale Park (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A Taco Bell franchisee in Riverdale Park is seeking an Assistant Manager to support the Restaurant General Manager. The role involves managing shifts, addressing customer complaints, and ensuring compliance with health standards. Ideal candidates will have strong leadership and problem-solving skills, and the ability to develop team members. This position offers an engaging work environment focused on quality food service and customer satisfaction.

Qualifications

• Ability to solve customer complaints quickly and satisfactorily.
• Experience in providing feedback to team members positively.
• Familiarity with cash and labor policies.

Responsibilities

• Support the Restaurant General Manager in managing daily operations.
• Lead shifts and train team members to perform their duties.
• Ensure health and safety standards are consistently met.

Skills

Customer service

Team leadership

Problem-solving

Time management

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties. In the absence of the RGM, you provide the leadership necessary to make sure the restaurant consistently operates to Taco Bell standards. Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner. You also assist the RGM with facility maintenance, finding, hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met.

Assistant Manager behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to restaurant team members in a positive manner.
• Following cash, security, inventory and labor policies and procedures.
• Reading and understanding reports and responding appropriately to solve problems.