ASSISTANT GENERAL MANAGER

JAI Taco Atlanta; Lithonia (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A Taco franchise restaurant in Lithonia, Georgia, is seeking an Assistant Manager to support the Restaurant General Manager by overseeing shifts and ensuring operational quality. Responsibilities include managing team members, addressing customer complaints, and maintaining health and safety standards. Ideal candidates should possess strong leadership skills and a commitment to excellent customer service, along with the ability to solve problems efficiently. This role is key to maintaining the restaurant's high standards.

Qualifications

• Strong customer service orientation and the ability to handle complaints effectively.
• Experience in food service or restaurant management is preferred.
• Ability to provide constructive feedback to team members.

Responsibilities

• Support the Restaurant General Manager in managing shifts effectively.
• Ensure all team members complete their assigned duties.
• Assist in hiring and developing new team members.

Skills

Customer service skills

Leadership abilities

Problem-solving skills

Teamwork

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties. In the absence of the RGM, you provide the leadership necessary to make sure the restaurant consistently operates to Taco Bell standards. Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner. You also assist the RGM with facility maintenance, finding, hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met.

Assistant Manager behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to restaurant team members in a positive manner.
• Following cash, security, inventory and labor policies and procedures.
• Reading and understanding reports and responding appropriately to solve problems.